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Cross-Cultural Communication: How To Flex Your Style

Cross-Cultural Communication: Using Language Appropriately, Expressions, Gestures & Cues, Cultural Profiles & more!
Instructor:
Life Progression Project
44,979 students enrolled
English [CC] More
Learn how to communicate Cross-Culturally

Understanding how to effectively communicate cross-culturally, is more important today than ever before! If you want to gain a strong understanding for how to communicate with people from different cultures than this is the course for you! Cross-cultural Communication: How To Flex Your Style introduces you to a cultural profile which will help you understand how you perceive various cultures as well as different aspect of what makes people unique based on their personality compared to their cultural background. You will learn about Geert Hofstede’s Model in detail, learning the six dimensions; power distance, individual vs. collective, assertiveness vs modesty, risk tolerance, short-term and long-term, and indulgence vs well-being. You’ll learn all this and more and you’ll learn how to do it in a way that’s both informative and engaging!

What Will I Learn?

  • How you perceive culture

  • The various cultural profiles

  • Culture vs personality

  • Geert Hofstede’s Model

  • Verbal and non-verbal cues 

  • How to build rapport with someone from any cultural background

  • Using language appropriately

  • Expressions and gestures

  • Pace and timing

  • The importance of culture

  • How to flex your style to better suit different cultures

And more!

This course is also full of examples and activities that allow you to practice what you are learning. Work with Lorraine over 6 exercises and multiple examples to develop your skills and competencies around cultural communication!

Learning cultural communications will benefit you professionally as you gain skills and acquire tools that will enable you to better communicate with your co-workers, virtual assistants, shareholders and customers! 

This course brings Lorraine’s 25+ years of experience and industry know-how, to you! Her unique teaching style comes from her experience in presidential roles in 7 companies, in 6 countries around the world.

By the end of this course you will be able to confidently and effectively communicate cross-culturally, and by doing so, build stronger relationships, avoid offending people from different backgrounds and gain a better understanding of how to communicate with anyone!

We look forward to seeing you in the course!

CPE (Continuing Professional Education)

Learning Objectives

  1. List the various Cultural Profiles to distinguish the differences within a country.

  2. Explain the 6 components of Geert Hofstede’s Model of National Cultural Dimensions.

  3. Identify verbal and non-verbal cues from various cultures.

  4. Explain culture both within a country and an organization.

  5. Define the individual differences seen in cross-cultural communication styles.

  6. Identify the key differences between a cultural profile and personality profile.

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Welcome To Cross-Cultural Communications

1
Introduction

Welcome to Cross-Cultural Communication!

In this lesson, your instructor Lorraine Wiseman will share her experience as a global leader and expert in Cross-Cultural Communication. Lorraine will share the tools you will learn in this course.

2
Section 1 Exercise

In your own words, based on your definition of culture, select 5 different countries and describe their culture based on the information you have to date (without researching). Use your first impressions only.

Culture Defined

1
What Is Culture?

In this lesson you will learn exactly what culture is!

2
Culture Defined

In this lesson you will learn about different definitions of culture from the perspective of countries; organizations; religious and communities.

3
How Do You Perceive Culture?

In this lesson you will learn about your own mental models and the importance of putting them into perspective when thinking and collaborating with other cultures!

4
Why Is Understanding Culture Important?

In this lesson you will learn about how intercultural cooperation and communication is important to the success of the work place and the global platform of business!

5
Section 2 Exercise

Using the 5 countries from Section 1, reflect on your perspective of those cultures and consider whether your perspective is based on facts or your assumptions as influenced by others.

6
CPE Review Quiz: Section # 2

Let's review what you learned in Section # 2

Culture VS Personality

1
What Is A Cultural Profile?

In this lesson we will define the characteristics of a cultural profile: dimensions of national cultures; differences according to region, ethnicity, religion, gender and class.

2
Cultural Profile - Gender

In this lesson you will learn about the cultural profile of gender!

3
Cultural Profile - Generational

In this lesson you will learn about the cultural profile of generation!

4
Cultural Profile - Social Class

In this lesson you will learn about the cultural profile of social class!

5
What Is A Personality Profile?

In this lesson we will explore a personality profile, looking at the elements of human nature, our culture and our personalities.

6
Looking At Personality Assessments

In this lesson we explore the characteristics of personality: exploring DISC profiles and Myers- Briggs. 

http://www.humanmetrics.com/cgi-win/JTypes2.asp

http://www.discoveryreport.com/DiscoveryReportForm_quick.php

7
Culture VS Personality Compared

Let's look at cultural profiles and personality profiles and the risk of stereotyping.

8
Section 3 Exercise

Categorize each of the listed characteristics as a personality trait or a cultural trait.

9
CPE Review Quiz: Section # 3

Let's review what you learned in Section # 3

Dimensions Of National Culture

1
Geert Hofstede's Model

In this lesson we will look at Hofstede's model and the seven characteristics used to define and differentiate culture.

2
Power Distance

In this lesson you will gain an understanding of the culture of power distance as it relates to families, society and the work place.

3
Individual And Collective

In this lesson you will gain an understanding of culture through the importance of the needs of the individual versus the needs of the collective.

4
Masculinity

In this lesson you will gain an understanding of the roles as defined by masculinity and femininity and the role of gender in culture.

5
Risk Tolerence

In this lesson you will gain an understanding of culture through its reaction to uncertainty.

6
Short-term VS Long-term

In this lesson you will gain an understanding of culture through long and short-term orientation; future rewards versus tradition and preservation of 'face".

7
Indulgence VS Well-being

In this lesson you will gain an understanding of culture through the tolerance for gratification of desires related to life and the need to curb such gratification through social norms.

8
Exercise: Using Hofestede's Model

Using Hofstede's model, compare the 5 countries you selected in Exercise 1; Compare and consider the similarities and differences between them; If you wanted to engage a company in that country, what approach to communication would you want to take? GO TO THIS SITE TO TRY OUT THE MODEL YOURSELF: https://www.hofstede-insights.com/product/compare-countries/

9
CPE Review Quiz: Section # 4

Let's review what you learned in Section # 4

Recognition and Flexing Your Style

1
How Will You Know How To Communicate?

In this lesson you will learn how about the verbal and non-verbal cues that may take place when communicating cross-culturally and how to build rapport.

2
Individual Differences

In this lesson you will learn about the differences in food, pace, music, family values and education and how these aspects can tell you about a culture.

3
Once You Know What To Do, What Do You Do?

In this lesson you will learn how to model that culture and we'll look at examples of where and when to flex your style.

4
Using Language Appropriately

In this lesson we explore language and how to appropriately use language by simplifying the words that you use; what does simple language mean to you?

5
Personal Space

In this lesson we will look at knowing the cues and being ready to adapt to different ways of saying hello; the familiar, the formal, and the handshake vs the bow.

6
Expressions And Gestures

In this lesson we explore using caution when using expressions and idioms when communicating across cultures; do's and don'ts; understanding the use of your hands while speaking.

7
Pace And Sense Of Time

In this lesson we look at the speed at which you speak and how this may impact your ability to be understood; setting the right pace for your conversation; understanding the different definitions of on-time.

8
Direct VS Indirect

In this lesson you will gain an understanding about how to give feedback; when is it okay to be direct and when is it not?

9
CPE Review Quiz: Section # 5

Let's review what you learned in Section # 5


Final Thoughts And Takeaways

1
Summary

Lorraine shares her final words of wisdom

2
CPE Qualified Assessment

In order to receive CPE credit for this course, you must a) complete all course content, and b) pass this qualified assessment with 70% or greater.

You can view and review the lecture materials indefinitely, like an on-demand channel.
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