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Communication Skills every Manager should Master

Powerful Communication Techniques to better Delegate, Communicate Decisions, Change Resistance, Say No & Admit Mistakes
Instructor:
Ramon Janssen
10,458 students enrolled
English [Auto]
Know and understand what the Sweet Spot for Employee Achievement is
Understand the Influence of Positive Communication on Employee Performance
Know How to Create a Secure Base for High Employee Performance
Understand How to become more successful through Effective Management Delegation
Know what and How to Communicate when you Delegate (Delegation Conversation Technique)
Know and Understand the Different Levels of Freedom you can give when you Delegate
Know How to Create Commitment when you Delegate
Understand How to effectively communicate (difficult) Decisions
Know what and How to Communicate when you announce a (difficult) Decision (Decision Conversation Technique)
Be able to Avoid and Overcome Employee Resistance
Know How and What to Communicate to Bend Employee Resistance (Employee Resistance Conversation Technique)
Understand Why and How to say ”No” to better Control Time and Priorities
Know How and what to say when you say “No” (Saying NO Conversation Technique)
Understand the Importance of being Able to admit your Mistakes
Know How and What to Say when you Admit a Mistake (Admitting a Mistake Conversation Technique)

Are you seeing one or more of these things in your department or company?

Missed deadlines, tasks not accomplished, gossiping and rumors, lower morale, reduced efficiency or productivity, or high employee turnover.

Chances are that you, as a manager, are unknowingly an important contributor to this. The top reasons why people do not like their jobs are all communication skills related

The biggest issue, a lack of direction from management, followed by poor communication skills overall, and constant change that is not well-communicated. (Source: 2014 survey Aboutcom)

So not communicating effectively as a manager or leader comes at a big cost. But the good news is that you can learn to become better at this. 

In this comprehensive online management communication skills course, which you can follow at your own pace, I will provide you with the knowledge, the tools, and techniques to become more successful at communicating as a manager. 

The problem is that communication skills for managers and leaders are different from communication skills for the average person in the street. And most of us have never been properly trained for this.

By improving your management communication skills at work, you increase your ability to achieve success, to have your successes noted, and to get yourself those promotions you deserve. 

Learn in this course how to engage in clear, positive, interpersonal communication to convey information, ideas, and feelings better. 

Discover how to choose and use the most appropriate words and tone for every business interaction. Adopt the right mindset for success. And take specific action steps to enable others to receive your messages positively.

We’re going to look at:

  1. Know and Understand what the Sweet Spot for Employee Achievement is

  2. Understand the Influence of Positive Communication on Employee Performance

  3. Know how to Create a Secure Base for High Employee Performance

  4. Understand How to Become more Successful through Effective Management Delegation

  5. Know What and How to Communicate when you Delegate (Delegation Conversation Technique)

  6. Know and Understand the Different Levels of Freedom you can give when you Delegate

  7. Know How to Create Commitment when you Delegate

  8. Understand How to Effectively Communicate (difficult) Decisions

  9. Know What and How to Communicate when you announce a (difficult) Decision 

  10. Be able to Avoid and Overcome Employee Resistance 

  11. Know How and What to Communicate to Bend Employee Resistance 

  12. Understand Why and How to say NO to better Control Time and Priorities

  13. Know How and What to say when you say NO 

  14. Understand the Importance of being Able to Admit your Mistakes 

  15. Know How and What to Say when you Admit a Mistake (Admitting a Mistake Conversation Technique)

Whether you are a new manager or you are simply looking to improve your leadership skills, most sources will tell you that the most important skill all managers need is good executive/management communication.


Your ability to communicate better can make or break your career. 

I experienced communication difficulties with my first management job. I started out as a manager working with my former peers who were all much older and more experienced than me. I didn’t know what to say or how to delegate, how to communicate decisions, how to say ‘No’ or how to admit mistakes. 

I needed to step up my game and so studied and researched how to do this. And I discovered the communication techniques that made my life as a manager much easier. All that experience, knowledge, and information I have now put into this comprehensive and easy-to-follow management communication program. 

During the course, I will tell you exactly how to use different communication techniques and structures to become a better communicator and to achieve better results.

After you have finished a specific module you can immediately apply it in practice, the same day, literally.

If you start to apply these communication skills and techniques on a regular basis, then you will make them your own and become better at them.

You’ll start to become a leader who is getting things done easier than before. You will feel more confident and create more success because you have the skills and techniques to get your messages across. And this will not go unnoticed in the company. 

As mentioned before, these communication skills helped me a lot also in communicating with the employees I have managed over the last two decades. I have had several different management and leadership positions with several teams, within a very competitive IT market. 

My goal is to help current and or new managers like you to become more successful and effective in their management/ leadership jobs, in ways that benefit both the organization and employees. 

Talking about benefits, how will you benefit from this course?

If you implement the things you learn in this course this will lead to:

  • More personal confidence through improved communication skills

  • Being seen as a more courageous and authoritative  manager or leader

  • Being seen as a clear and transparent manager with great communication and management skills

  • Better collaboration and interpersonal communication with your employees

  • Better employee alignment through more effective managerial communication skills

  • Improved staff morale because they know what’s expected and going on

  • Improvements in efficiency/productivity through mastering communication

  • Higher employee satisfaction through positive and interpersonal communication

  • More loyal employees because you communicate like a great manager

I’ve trained more than 15.000’s of managers and upcoming managers, in workshops, one-on-one meetings, and on the internet. People say things like:

“This course was full of extremely useful information that I plan to incorporate it daily in my job and outside of my job as well. The information was clearly outlined and logically structured. The instructor was also very motivated about the topic and I look forward to going through his additional coaching course. I’d like to thank him for putting out this information as it will be extremely helpful in my future.” – Gary G.

“This is a very practical and valuable course for anyone who is trying to improve their leadership and employee management skills. The lessons, concepts are clear and well presented. Highly recommended.”  – Alex A

“It is easy to follow and understand. Clear and concise. Actually, I already got some ideas forming in my mind and I know it will really help with our business and team.”  – April V.

This course is like a “management workshop.” We will walk through a step-by-step process, giving you high-quality successful communication skills and techniques. I have compressed all the knowledge into easy-to-apply steps.

Thank you so much for your interest in this course. I hope you’re as excited as I am and, with our thirty-day 100% money-back guarantee, there’s no reason to hesitate.

Click the enroll button right now and we’ll see you in lesson one to start learning about the 10 Biggest and most important communication mistakes managers make!

Start today!

LET YOUR LEADERSHIP FLOURISH!!

Introduction and "The 10 Biggest Communication Mistakes Managers Make"

1
Welcome!

Welcome to the Course!

First of all thank you so much for your interest in this course. I hope you're as excited as I am. I have made a lot of interesting and hopefully valuable videos for you.

The ideas in this course are meant to be applied, Management communication is not just a theory! It's important to use these concepts into actionable behavior which is why each of the modules include exercises to get you thinking and, more importantly, doing.

Regardless of which level of management you’re at, this program will provide you with tools and techniques so that you can take action today and make a difference in your workplace.
Before we continue let me introduce myself to you…

My name is Ramon Janssen and I have over two decades of real-life business, management and leadership experience. I build, managed and lead several teams within a very competitive IT market. But it wasn’t always easy, like most of you I have been through many ups and downs as a manager. 

I realized that many times as managers we lack the certain knowledge or skills to do certain things better. And that’s why my goal as a trainer is to help you to become more successful and effective in your jobs, in ways that benefit both the organization and employees. 

Enough about me, we’re going to the first module,

2
How good of a Communicator are you?

Let’s do a Short and Quick Test (5 minutes) and see "How communicative you are at work".

You do NOT have to pass the test ? In the next video you can find the explanations

0%-30% score
Unfortunately, you are not communicating well enough

31%-69%
You are somewhat communicative at your work, but you could do better

70%- 85%
You are a pretty good communicator already. Let’s see if you can learn more.

86%-100%
You are very communicative at work. Congratulations. Let’s see if you can learn even more.

3
10 Most Common Communication Mistakes Managers make

In this Lecture we are going to take a closer look at:

10 most common Communication Mistakes Managers make

4
Overview subjects, What are you going to learn ?

In this course we are going to take a look at:

  1. Know and Understand what the Sweet Spot for Employee Achievement is
  2. Understand the Influence of Positive Communication on Employee Performance
  3. Know How to Create a Secure Base for High Employee Performance
  4. Understand How to Become more Successful through Effective Management Delegation
  5. Know What and How to Communicate when you Delegate (Delegation Conversation Technique)
  6. Know and Understand the Different Levels of Freedom you can give when you Delegate
  7. Know How to Create Commitment when you Delegate
  8. Understand How to Effectively Communicate (difficult) Decisions
  9. Know What and How to Communicate when you announce a (difficult) Decision (Decision Conversation Technique)
  10. Be able to Avoid and Overcome Employee Resistance 
  11. Know How and What to Communicate to Bend Employee Resistance (Employee Resistance Conversation Technique)
  12. Understand Why and How to say ”NO” to better Control Time and Priorities
  13. Know How and What to say when you say “No” (Saying NO Conversation Technique)
  14. Understand the Importance of being Able to Admit your Mistakes 
  15. Know How and What to Say when you Admit a Mistake (Admitting a Mistake Conversation Technique)
5
Download a printable PDF version / Handout of this course

Download the course information and note-making summary right here. 

If you want to improve your results from this course or want to have a summary available for use after this course. Then download a printable PDF. It will provide you with the exercises and explanations in this course.

You can also use the handout to make notes. Note-making is also a learning process in itself, helping you to process and understand the information you receive.


Employee achievement, Positive Communication and Creating a Secure base at work

1
Introduction: The Sweet spot for employee achievement and Creating a Secure Base

While every company wants a high-performing workforce, very few harness employee performance potential. Nothing affects employees more than the quality of managers. Findings show that the managers who elicit the most out of their team are those who give their teams the most. Not necessarily in terms of compensation, but in the way of communication, kindness, dignity, and support. 

A manager’s role is to build a winning team that stays, strives, and says positive things about the organization. 


In this module we’re going to look at the sweet spot of employee performance and the role of management communication in this. 


Also we’ll take a look at creating a secure base. Secure bases are environments that protect, nurture – and most importantly – provide motivation. During childhood, parents are responsible for establishing a secure base at home, and teachers are expected to do the same in the classroom. It shouldn’t end there. It’s important we remember that managers and leaders need to build a secure emotional dynamic in the workplace.

2
The Sweet spot for employee achievement (Part 1)

In this Lecture we are going to take a closer look at:

Part 1: Know and Understand what the Sweet Spot for Employee Achievement is

3
The Sweet spot for employee achievement (Part 2)

In this Lecture we are going to take a closer look at:

Part 2: Know and Understand what the Sweet Spot for Employee Achievement is

4
The Influence of Positive Communication on Employee Performance

In this Lecture we are going to take a closer look at:

Understand the Influence of Positive Communication on Employee Performance

5
Insight Exercise

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.

It helps you to become a better manager or leader and to improve your performance.

6
Creating a Secure Base at the Workplace

In this Lecture we are going to take a closer look at:

Know How to Create a Secure Base for High Employee Performance

Become more Successful through Effective Delegation

1
Introduction: Become more Successful through Effective Delegation

Become more successful through Effective Delegation

Maybe you think you’ve got everything under control, but you’re setting yourself up for failure if you can’t delegate. As you climb higher up the ladder at work, you’ll find that doing everything yourself is simply impossible. You’re getting bigger projects and have greater responsibilities. Relying on your team is a must.


Delegating tasks can be a difficult thing to change about how you work, but it will make a big difference in your career — and how you’re perceived as a leader.
Sure, if there’s a project that’s been your baby from the start and you know it inside and out, it makes sense for you to finish it. But most tasks can be assigned to someone else (control freaks, I’m looking at you).

2
Become more Successful through Effective Delegation

In this Lecture we are going to take a closer look at:

Understand How to Become more Successful through Effective Management Delegation

3
Insight Exercise Effective Delegation

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn. 

It helps you to become a better manager or leader and to improve your performance.

4
What and how to communicate when you delegate (Part 1)

In this Lecture we are going to take a closer look at:

Know What and How to Communicate when you Delegate Part 1 (Delegation Conversation Technique)

5
What and how to communicate when you delegate (Part 2)

In this Lecture we are going to take a closer look at:

Know What and How to Communicate when you Delegate Part 2 (Delegation Conversation Technique)

6
The Different Levels of Freedom when Delegating

In this Lecture we are going to take a closer look at:

Know and Understand the Different Levels of Freedom you can give when you Delegate

7
How to Create Commitment when you Delegate

In this Lecture we are going to take a closer look at:

Know How to Create Commitment when you Delegate

How Great Managers Effectively Communicate Decisions

1
Introduction: How Great Managers Effectively Communicate Decisions

Managers know that communication is one of their key roles. Whenever I work with managers the subject of communication always comes up. People want to know how to communicate more effectively, and why people don’t always seem to hear what they are saying when they do communicate.

In those very same organizations, employees wish the leaders would communicate more often and more clearly. They often feel “in the dark” about decisions, plans and future direction.
One of the areas where the gap is widest is in communicating decisions. Decisions are made  but the communication of those decisions is ineffective or incomplete.
In this module we’re going to look how you can do this better..

2
Communicating Difficult Decisions

In this Lecture we are going to take a closer look at:

Part 1: Understand How to Effectively Communicate (difficult) Decisions


3
Communicating Difficult Decisions (Part 2)

In this Lecture we are going to take a closer look at:

Part 2: Understand How to Effectively Communicate (difficult) Decisions


4
What and How to Communicate when you announce a (difficult) Decision

In this Lecture we are going to take a closer look at:

Know What and How to Communicate when you announce a (difficult) Decision 
(Decision Conversation Technique)

5
Insight exercise Difficult Decisions

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn. 

It helps you to become a better manager or leader and to improve your performance.

Overcoming Employee Resistance

1
Introduction: Overcoming Employee Resistance

Overcoming Employee resistance

Resistance to change is a natural reaction when employees are asked, to change. Change is uncomfortable and requires new ways of thinking and doing. Employees have trouble developing a vision of what life will look like on the other side of a change. So, they tend to cling to the known rather than embrace the unknown.


No employee is left unaffected in most changes. As a result, resistance to change often occurs when change is introduced.


And sometimes you just need to get into a one on one conversation with the employee that resists the change. In this module I explain how you can bend that resistance.

2
How to Avoid and Overcome Employee Resistance

In this Lecture we are going to take a closer look at:

Be able to Avoid and Overcome Employee Resistance 

3
Insight Exercise Employee Resistance

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.

It helps you to become a better manager or leader and to improve your performance.

4
How and What to Communicate to Bend Employee Resistance (Part 1)

In this Lecture we are going to take a closer look at:

Part 1: Know How and What to Communicate to Bend Employee Resistance 
(Employee Resistance Conversation Technique)

5
How and What to Communicate to Bend Employee Resistance (Part 2)

In this Lecture we are going to take a closer look at:

Part 2: Know How and What to Communicate to Bend Employee Resistance  (Employee Resistance Conversation Technique)

6
Insight exercise Employee Resistance

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn.

It helps you to become a better manager or leader and to improve your performance.

How to say ”NO” to better Control Time and Priorities

1
Introduction: How to say ”NO” to better Control Time and Priorities

As a manager you're constantly saying yes: to opportunities, to ideas, to ways to grow the business. Saying yes is a crucial element in your success. But so is saying no.

As a manager you need to learn how to say no more often
In fact, if you want to be successful, you need to learn how to say no to almost everything that comes your way. With success will come an incredible flood of people placing requests and demands on your time –and your time is without a doubt your most valuable resource.
But saying no is not always easy. I believe that  people in general have a difficult time turning down others: "Deep down inside we all want to be liked, so we worry that saying no will change the way others view us."

That is something I used to struggle with myself. But not anymore.
To combat this tendency I've created a detailed system which you can see in the next module.

2
Why and How to say ”NO” to Better Control Time and Priorities

In this Lecture we are going to take a closer look at:

Understand Why and How to say ”NO” to better Control Time and Priorities

3
Insight Exercise Saying "No"

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn. 

It helps you to become a better manager or leader and to improve your performance.

4
How and What to Communicate when You Say “No”

In this Lecture we are going to take a closer look at:

 How and What to communicate when you say “No” 

5
How to Say ”NO” Conversation Technique

In this Lecture we are going to take a closer look at:

Know How and What to say when you say “No” 
(Saying NO Conversation Technique)

Admitting a Mistake

1
Introduction: The Importance of being able to Admit Your Mistakes

The Importance of being able to Admit Your Mistakes

One of the most important things a manager needs to have is the team’s respect. It is an important catalyst that allows you to lead a great team. It cannot be bought. You cannot fool people into respecting you. Respect is earned through actions you take, especially in tough times when the “right” choice is a hard one.


Of course there are a lot of things you can do as a manager to earn respect. One of those is admitting your mistakes and living up to them.
It goes without saying that if a manager expects employees to acknowledge their mistakes and learn from them, then the manager should lead by example.


Yet it surprises me how many people don’t acknowledge their mistakes. Some managers avoid admitting mistakes because they feel it makes them feel weak in front of their employees. They feel they need to always be right for people to look up to them. They might think they are too busy for it. Some even think they are immune to apology since they are the boss after all. 
In my experience, admitting mistakes the right way is one of the best ways to earn people’s respect and trust. 

2
The Importance of being able to Admit Your Mistakes

In this Lecture we are going to take a closer look at:

Understand the Importance of being Able to Admit your Mistakes 

3
Insight Exercise Admitting Mistakes

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn. 

It helps you to become a better manager or leader and to improve your performance.

4
Guidelines to Admitting Your Mistakes

In this Lecture we are going to take a closer look at:

Most important guidelines to Admitting your mistakes

5
How and What to Communicate when You Admit a Mistake

In this Lecture we are going to take a closer look at:

Know How and What to Say when you Admit a Mistake (Admitting a Mistake Conversation Technique)

6
Insight Exercise Admitting a Mistake

And the last Insight Exercise!

Insight Exercises help you to get a better idea about your current situation and motivate you to take action and apply the things you learn. 

It helps you to become a better manager or leader and to improve your performance.

7
Bonus Lecture: Available Management Courses

Investing in management training for yourself or your line managers can positively impact your business. Management skills training creates more effective managers in their roles, who can drive success within their teams.

By investing in and making management training a priority, you’ll improve your company's success and influence your wider team morale.

In this document, you will find the management courses that I currently offer.


You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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